Privacy Notice

Last updated March 16, 2022

Prior versions of this Privacy Notice are available here.

This Privacy Notice explains how Rocket Resume, Inc. and its corporate affiliates (together, “Rocket Resume”, “we”, “us”, or “our”) collects, uses, discloses, and otherwise processes personal information in connection with our website, products and services (together, the “Services”). If you have any questions or concerns about our practices with regards to your personal information, please feel free to contact us using the contact information below.

This Privacy Notice applies to all personal information collected through our Services.

Our Collection of Personal Information

From the first moment you interact with us, we are collecting personal information about you. Sometimes we collect personal information automatically when you interact with our Services, and sometimes we collect the personal information directly from you. At times, we may collect personal information about you from other sources and third parties.

Personal Information You Provide

We may collect the following personal information you provide in connection with our Services:

• Contact Information: When you communicate with us or use one of our Services, we may collect your contact information, including your full name, email address, mailing address, telephone number, company name and title.

• Resume Information: When you create a resume on our site, we ask you to provide us with resume information, including your Contact Information as well as information about your work history (including past and current employers, job title, location, job responsibilities, and dates worked), education details (including school name, location, degree type, field of study, and graduation year), interests, publications, volunteer roles, clubs, accomplishments, affiliations, certifications, and skills.

• Account Identifiers: When you register for an account with us, we collect information from you including a username and password associated with your Contact Information. We may also assign internal identifiers to allow our systems to connect account information stored in different databases and tables.

• Account History: For account holders, we collect information related to your account history, including the Services of interest/purchase, the date and type of enrollment and/or account creation, account status, log in activity, account transactions and benefits, the Services we provide to you, the rewards you earn in connection with our Services, the alert messages you receive in connection with the Services, and enrollment and account errors. If you choose to cancel your account, we may also collect the cancellation date and an associated cancellation confirmation code.

• Payment Information: When you use one of our Services or sign up for a subscription, we may collect your payment information, including your Contact Information, billing address, shipping address, payment card number, expiration date, and CVC.

• Transaction Information: If you purchase Services from us, we may collect a transaction description, order number, date, time and location of purchase/transaction, products and services purchased, sale amount, and any discount amount (if applicable).

• Contact Us: Our Services may permit you to connect with us through an online web form that collects Contact Information (such as first and last name, email address, phone number), area(s) of interest or concern, and information on how we can help, which may include a custom message from you, and whether you have a current subscription with us. You may also provide this type of information to us if you contact us by phone, email or another method of communication.

• Communication Preferences: We collect information about your communication preferences, such as how we should contact you (e.g., email, text messages) and how frequently.

• Newsletters and Email Communication: You may sign up for our newsletters and email communications by providing your email address. We use your email address to communicate with you about our Services and exciting developments at Rocket Resume, which may include marketing communications. Please see the Your Communication Preferences section below for additional information about opting out of marketing communications.

• Feedback Information: We also collect feedback and ratings information you provide relating to our Services.

Please note that our systems may record personal information that you type into our Services even if you do not choose to submit it.

Although we often collect the personal information described above directly from you, we also collect this information through service providers and other third parties that collect it on our behalf, such as communications providers, analytics providers, survey, contest and promotion entry providers and marketing providers.

Personal Information Automatically Collected

As is true of most digital platforms, we and our third-party providers and partners collect certain personal information automatically when you visit or interact with our Services. This information can include:

• Log Data: Including your internet protocol (IP) address, operating system, browser type, browser ID, the URL you entered and the referring page/campaign, date/time of your visit, the time you spent on our Services and any errors that may occur during your visit to our Services.

• Analytics Data: Including the electronic path you take to our Services, through our Services and when exiting our Services, as well as your usage and activity on our Services, such as the links, objects, products and benefits you view, click or otherwise interact with (also known as “Clickstream Data”).

• Location Data: Including your general geographic location based on the Log Data we collect, or more precise location when permitted by law.

For information about our, and our third-party providers and partners’, use of cookies and related technologies to collect information automatically on our Services, and the choices you may have in relation to those practices, please visit our Cookie Notice.

Personal Information from Other Sources and Third Parties

Although we often collect the personal information described above directly from you, we may also collect this information through service providers and other third parties that collect it on our behalf, as noted below.

• Social Media: If you choose to interact with us on social media, we may collect personal information about you from your social media account that you make public. We use personal information collected in connection with your social media account to communicate with you, better understand your interests and preferences, and better understand our customer base in the aggregate.

• Service Providers: Our service providers, such as payment processors and marketing providers, collect personal information and often share some or all of this information with us. For example, we may receive personal information from payment processors to confirm that your payment for the services was accepted.

• Information Providers: We may from time to time obtain information from third-party information providers to correct or supplement personal information we collect. For example, we may obtain updated contact information from third-party information providers to reconnect with you.

• Inquiry Information: If you choose to contact us, we will collect personal information in connection with your inquiry and correspondence with us. We may need additional information to fulfill your request or respond to your inquiry. We may provide additional privacy disclosures where the scope of the inquiry/request and/or personal information we require fall outside the scope of this Privacy Notice. In that case, the additional privacy disclosures will govern how we may process the information you provide at that time.

• Publicly Available Information: We may collect personal information from publicly available sources, such as government records or public review websites, to supplement the personal information identified above.

Our Use of Personal Information

We use the personal information we collect through our Services to:

• Provide our Services, including fulfilling your orders, processing payments, and making service requests;

• Administer and improve our Services, including testing different configurations of our Service, diagnose errors and problems with our Services;

• Remember you and the choices you have made in relation to our Services;

• Provide you with news about products and services we or our preferred partners offer and deliver marketing communications and advertisements based on your interests and interactions with us.

• Incorporate ideas from your responses into our business operations and customer service models;

• Respond to your comments and questions and provide customer service.

• Communicate with you regarding our Services, offerings, products and rewards (including by sending you Service-related emails);

• Facilitate our day-to-day business operations, such as maintaining accounts and processing transactions;

• Develop new products and services, and improve existing products and services;

• Aggregate information we receive from you and third parties to help understand your needs, customize our Services and offerings to you, and provide you better service;

• Conduct research and analytics designed to understand our customer base and improve our products, Services and customer experience;

• Prevent, investigate or provide notice of fraud or unlawful or criminal activity;

• Enforce and carry out contracts and agreements; and

• Comply with legal obligations.

Please note that we may link the personal information we collect about you in different contexts when using it for the purposes described above.

Our Disclosure of Personal Information

We disclose personal information in the following ways:

• Within Rocket Resume: We are able to offer you our Services because of the hard work of the entire Rocket Resume team. Rocket Resume entities disclose personal information to other Rocket Resume entities for purposes and uses that are consistent with this Privacy Notice and applicable law. For example, the Rocket Resume entity providing our Services to you may share personal information relating to transactions with another Rocket Resume entity that provides the system used to review available offerings and complete transactions for the services we are providing.

• Data Analytics Providers: We share personal information with data analytics providers who analyze statistics and trends relating to the usage of and activity relating to our Services. These data analytics providers produce reports and make suggestions for our customer and business strategy based on the personal information and other information analyzed.

• Payment Processors and Online Payment Systems: We may share personal information with payment processors, online payment system providers and other billing agents to process your payment for the services and products you order, as well as to provide refunds, cash back and/or rebate checks.

• Marketing Partners: We coordinate and share personal information with our marketing partners, including advertisement networks, social networks, re-targeting partners and marketing communication providers, in order to communicate with you about our products and Services and market our products and Services to you. We may also share aggregated demographic information with third parties interested in advertising on our Services to assist them in understanding the audience they would be reaching, but this information is not designed to be identifiable to a specific individual.

• Customer Service and Communication Providers: We share personal information with third parties who assist us in providing our customer service experience and facilitating our communications with you, including third parties that provide call center, email and chat support services.

• Other Service Providers: In addition to the third parties identified above, we engage other third parties to perform certain functions on our behalf in connection with the uses of personal information described in the Our Collection of Personal Information and Our Use of Personal Information section above, including rewards tracking, communication printing, website hosting, information technology support, content development and fraud monitoring. Depending on the function the third party serves, the service provider may process personal information on our behalf or have access to personal information while performing functions on our behalf.

• Testimonials: We may disclose certain personal information about you, such as first name/initial, last name and city of residence, and feedback you provide about our Services.

• Business Transaction or Reorganization: We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets. We may disclose personal information to a third party during negotiation of, in connection with or as an asset in such a corporate business transaction. Personal information may also be disclosed in the event of insolvency, bankruptcy, or receivership.

• Legal Obligations and Rights: We may disclose personal information to third parties, such as legal advisors and law enforcement:

  • In connection with the establishment, exercise, or defense of legal claims;

  • To comply with laws and regulations or to respond to lawful requests and legal process;

  • To protect our rights and property and the rights and property of our agents, customers, and others, including to enforce our agreements, policies, and terms of use;

  • To detect, suppress, or prevent fraud;

  • To reduce credit risk and collect debts owed to us;

  • To protect the health and safety of us, our customers, or any person; or As otherwise required by applicable law.

• Consent: We may disclose personal information about you to certain other third parties with your consent.

Your Communication Preferences

In connection with our Services, we may send you email messages, direct mail offers, text messages, or other communications, including telephone calls, regarding our Services. You may ask us not to send you marketing communications or request a change to the method or frequency of communication by:

• Following any available opt-out or communication preferences instructions in the marketing communications;

• When available, accessing the “Unsubscribe” or “Communication Preferences” settings in your account profile page;

• Email us with the words “Opt Out” or “Communication Preferences” in the subject line, and provide the address or number at which we contacted you and your request; or

• Sending a request to the following address identifying the address or number at which we contacted you and your request:

  Rocket Resume Attn: Privacy Compliance Officer 10900 Research Boulevard Ste 160C 1149 Austin, TX 78759

  Please allow up to 10 days for your request to be processed. If you request to opt out of marketing communications, please note that we may continue to send you non-marketing communications, such as those directly related to the fulfillment of a specific transaction you requested, maintenance of your account or status of our ongoing business relations.

Children’s Personal Information

Our Services are not directed to, and we do not intend to, or knowingly, collect or solicit personal information from children under the age of 13. If you are under the age of 13, please do not use our Services or otherwise provide us with any personal information either directly or by other means. If a child under the age of 13 has provided personal information to us, we encourage the child’s parent or guardian to contact us to request that we remove the personal information from our systems. If we learn that any personal information we collect has been provided by a child under the age of 13, we will promptly delete that personal information.

Your California Privacy Rights

California's "Shine the Light" law (Civil Code Section §1798.83) permits California residents that have an established business relationship with us to request certain information regarding our disclosure of certain types of personal information to third parties for their direct marketing purposes during the immediately preceding calendar year. To make such a request, please contact us.

Your Nevada Privacy Rights

Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. To submit such a request, please contact us .

Third-Party Websites

Our Services may include links to or redirect you to third-party websites, plug-ins and applications, including social media services where you may connect with us. Third-party websites may also reference or link to our Services. Except where we post, link to or expressly adopt or refer to this Privacy Notice, this Privacy Notice does not apply to, and we are not responsible for, any personal information practices of third-party websites and online services or the practices of other third parties. To learn about the personal information practices of third parties, please visit their respective privacy notices or policies.

Updates to This Privacy Notice

We will update this Privacy Notice from time to time. When we make changes to this Privacy Notice, we will change the “Last Updated” date at the beginning of this Privacy Notice. If we make material changes to this Privacy Notice, we will notify you by prominent posting at the beginning of this Privacy Notice.

Contact Us

If you have any questions or requests in connection with this Privacy Notice or other privacy-related matters, please contact us at support@rocket-resume.com. Alternatively, inquiries may be addressed to:

Rocket Resume
Attn: Privacy Compliance Officer
10900 Research Boulevard Ste 160C 1149
Austin, TX 78759